Corporate Culture

Destination Touristic Services Vision & Mission Statement

As part of DERTOUR Group, the Mission Statement of Destination Touristic Services is based on the shared vision, purpose, values, and principles.

Our vision

We are a worldwide, leading network of destination management companies. We benefit from having strong individual businesses as well as being able to collaborate across the wider group.

OUR MISSION

We make a difference by working together, helping our customers’ holiday dreams come true.
Together, we ensure that every holiday is THE holiday. The way we treat each other, our customers, and partners, as well as the way we are always there for them makes us unique – all, while embracing our responsibility for the environment and societies we operate in.

OUR VALUES

• Showing energy, passion, and determination. Approaching every task with enthusiasm.
• Creating a great working environment in which everyone can feel they have a positive contribution to make.
• Taking advantage of different perspectives and respecting differences among team members, customers and partners.

OUR PRINCIPLES

• We make things happen by personally taking responsibility for our work, looking for the best solutions, making informed decisions and doing things to the highest possible standards.
• We put the customer at the centre of everything we do; with a wide range of products and destinations, the most efficient processes and attention to detail, and an obsession with creating an effortless customer experience that leads to outstanding levels of customer satisfaction.
• We are willing to change and take risks to improve the customer experience and achieve better financial results. We seek out ways to transform the way we operate and are happy to disrupt the status quo as a way to improve. 
• We rely on innovative, enthusiastic, open collaboration within the group and with all our partners.
• We only make promises we intend to keep. We uphold the highest standards of corporate behaviour, ensuring compliance at all times.
• We act in an ethical and sustainable way to ensure we and our partners protect the interests of society and the environment.
• Destination Touristic Services is a Travelife member.  Currently, we have started the process to work step by step towards complying with international sustainability standards and certifying our own destination management companies (DMCs). We support all business partners towards more sustainability and create more sustainability awareness among our guests.

OUR RESPONSIBILITY

• As an international travel company, DERTOUR Group with its Destination Management Company Network is aware of the responsibility it has towards host countries, their cultures and its customers, partners, employees and society. Corporate governance geared to responsible and long-term value creation is therefore the basis for DERTOUR Group’s commitment to sustainability.
• DERTOUR Group aims to uphold the very highest standards of corporate conduct and ensures compliance with them at all times. It acts in an ethical and sustainable manner to ensure that it and its partners protect the interests of society and the environment.
• Social commitment (e.g. DER Touristik Foundation)
• Apart from economic criteria, business ethics, compliance with human rights and labour standards, protection of the environment and animal welfare are key criteria we apply in selecting our business partners and assessing new and existing business relationships. The Supplier Code of Conduct applies to all regions of the world where DERTOUR Group operates. We expect all our business partners and their employees to ensure compliance with these requirements.
• The fields of action in which we assume responsibility and develop appropriate measures include:
  • Ensuring customers awareness
  • Ensuring customers awareness
  • Promoting animal welfare
  • Protecting children
  • Protecting the environment
  • Providing a fair working environment and employing qualified staff
  • Providing economic benefits to local communities
  • Respectful in encounters with local traditions
  • Social commitment